Even though you may have employees out sick for the day or on holiday, your business is still operating. However, with missing personnel or fluctuations in seasonal business, it may operate less efficiently, which may cost you sales and possibly clients. Fortunately, productivity and efficiency doesn’t need to suffer when you’re busy because some duties can be temporarily outsourced.
Reasons for Temporary Outsourcing
Along with missing personnel, there are several other reasons to temporarily outsource some of the office duties at your company. If you own a seasonal business such as a landscaping company or snow removal business, there are going to be certain times of the year when business picks up. During the peak season, you will need more people to answer the telephones to set appointments for services.
Since it can take time to hire and train personnel, you can outsource tasks so you can get them covered without going through the hassle of advertising job openings, hiring people, and then training them for temporary work. For overflow telephone answering duties, you can contract with a telephone answering service to handle any calls that your staff cannot answer themselves. When the phone rings at your office for the third time, it can be switched to the service and answered by someone trained to handle your calls who will take a message or transfer it to the correct extension.
New Ad Campaigns
Another reason you may need to outsource work is when your company is introducing a new advertising campaign to launch a new product, service, or special discount. When new campaigns are introduced, businesses will get an influx of calls from interested customers and potential customers wanting to know more about the campaign. This can overwhelm your staff but by hiring an answering service, every call will be answered and properly handled.
Send Out Information
Another result of new advertising campaigns are additional requests for catalogues and other information associated with the campaign. When those results come in via telephone, those calls can be handled by an answering service so your staff can devote themselves to handling calls from customers and making money. The service can take the requests to send out materials and fulfil them so that your staff can concentrate on expanding the company.
They can also transfer calls to the right department when people want to place orders. Some of the overflow calls they get may be from customers instead of people requesting more information and the answering service can be instructed how to handle those transfers or send messages so they are considered top priority. If no one is available to personally handle a call, then messages can be delivered via SMS, fax, or email, depending on the priority of the call.
To keep your business operating smoothly and efficiently when staff is out sick or on holiday or during your peak season, you should consider outsourcing duties such as handling overflow telephone calls. Having a real person answering phone calls will assure clients of your ability to fulfil their needs.