In this modern era, there are zillion different ways to contact a person. Everyone has forgotten the importance of phone numbers. All these applications available on smartphones enable a person to interact with someone anytime anywhere and free of cost. The limit to this is endless. Texting on mobile applications has taken over the world and the charm of speaking to someone personally has gone away as it was once. Even businesses are expanding on social media sites and forums where people can connect to them online and share their grievances. There are live chat options on business websites which is available 24/7, support emails are made to interact with customers, automated answering service is available when a person calls but nothing can beat the attractiveness of speaking to another human being over the phone when actually there is a problem faced by customers.
Importance of using business numbers
- People who call have an urgent problem- Customers who call on any business number are the people who want quick solutions or want to notify an urgent problem of theirs to the support team. Customers call about everything and anything about the product, billing issue etc. to get the problem resolved fast while being on that call. The customer care team is able to note down the problems faced by the customers and help them identify major issues majority of them are facing. Websites cannot be trusted as it requires lot of factors to be functional like internet connection, knowledge to open that website, electricity etc. Business phone numbers only need a phone to connect with. The website can face technical issues as well.
- Heterogeneous problems are solved easier- Customers with multiple and complicated problems regarding the product are easily understood on the phone while they explain what is wrong with the product. Personal or sensitive nature problems are best to be spoken over the phone. The process of calling and speaking to a customer care executive is time saving and saves a lot of unnecessary emails and its responses and waiting for hours and days to find a solution. A ten-minute conversation is better than the internet hassle.
- Good for the brand- a phone number is like a trust that customers build on the brand that says to them that they can reach the business and help team in case of any problem anytime. People trust business with genuine phone numbers than a business not having a number at all in the advertisements. The phone number gives an idea of the location of the business by its area code mentioned and customers are able to trust it and believe that they are real.
- Everyone is not on the internet- elderly people living alone or people who are not always online on social media sites are the people who would prefer a phone call than over a social media message or mail. Everyone is not online all the time so contacting them or them contacting the business through phone is the best way.